When will I receive my order?
Our fulfillment warehouse is open Monday - Friday from 9am -5pm Central Time. Once your order has been submitted, it will be processed the following business day. Your order will then be shipped within 3-5 business days. We ship all orders via USPS with Tracking. Once your order has been shipped, you will receive an email notification including a tracking number so that you can view your estimated delivery date.
How is shipping and handling calculated?
Product Cost Shipping Cost
4.00 - 10.00 3.25
10.01 - 15.00 4.25
15.01 - 25.00 5.95
25.01 - 35.00 6.95
35.01 - 45.00 7.95
45.01 - 80.00 9.95
80.01 - 90.00 10.95
90.01 - 100.00 11.95
100.01 - 145.00 12.95
145.01 - 165.00 13.95
165.01 - 185.00 14.95
185.01 and over 15.95
International orders add $15.00 to the above costs.
I never received my confirmation e-mail after ordering?
Please check your Spam file, most of the time you will find it there. It’s also possible that you entered the wrong email address. If you still have problems you can email us at rstevens@raystevens.com
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover. We also accept checks and money orders but we will not mail out any merchandise until your check has cleared. Please make checks payable to Clyde Records and mail to 5724 River Road Nashville, TN 37209. Include appropriate shipping and handling fees and TN sales tax if applicable.
We are very sorry but we do not accept Visa, MasterCard or American Express Gift cards.
Returns and Exchanges
No Refunds or exchanges on merchandise that has been opened (shrink wrap removed). If merchandise is damaged or you received the wrong item please email rstevens@raystevens.com. If you have ordered incorrectly or are not happy with your purchase, please email us. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment..
Why is my credit card being denied?
Here are some reasons why your card might be denied:
- The Credit card company processing your card has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or bank.
- The credit card information you entered did not pass our Billing Address Verification Check.
When we check a card for available funds, we also check to make sure that the billing address of he card matches what the user entered. This is one way that we protect our customers from fraud. If the billing address doesn't match, then the order gets declined.
Why was I was charged twice for my order?
If you try to submit an order and it is declined for ANY reason it will show as a "Pending" order on your account but WILL NOT go through as payment. Every bank and/or credit card company has a different policy. You need to contact your bank to see when the charges will "drop off" your account. Please do not call us to take the "Pending" charge off your account as we will not be able to do this for you.